What is an Agreement to Mediate?
Before we begin our process we ask everyone to sign a Mediation Agreement (or “Agreement to Mediate”) that underpins the whole process.
We come together with a commitment to engage in good faith with all parties in a safe and confidential space.
It’s important that everyone feels they can speak freely, secure in the knowledge that what they say won’t go any further.
These are our core undertakings:
- We agree that whatever is said in a Mediation room stays there, unless explicit consent is given to share with a third party.
- There is a joint undertaking not to discuss what may be said by others, make recordings or post comments on social media.
- Mediators undertake to be impartial – they listen, they look for common ground, they do not take sides.
- All participants enter mediation on their own responsibility The whole Mediation process is legally privileged; what we say is not admissible as evidence in any Court action.
- The only circumstance in which disclosure could be sanctioned would be an issue of professional conduct or of legal safeguarding.
What if I need to cancel?
The first session is payable on booking. If a booking is cancelled with at least 24 hours notice (with no wish to reschedule) a full refund will be payable. Where withdrawal from a booking comes with less than 24 hours notice any refund will be at my discretion – there may be a proportional charge to cover preparation time spent.
What if we get to the end of the day and have not reached agreement?
We can either book some more time together or allow some time to pass. You may find that if you’re at least talking you can resolve things between you without further help. But sometimes no agreement is possible through mediation – if there is no resolution, what is the best alternative?
What if I feel under pressure to settle or my concerns are not being properly heard?
Either party may feel under pressure to settle. Certain issues may be “parked” on the understanding that they will be addressed at a later date. I recommend to both parties that before signing any joint agreement that they “sleep on it.”
If they feel at all uncomfortable there are alternative options explore, one of which is more time together. Insight Mediation allows genuine misgivings, persistent hard feelings or difficulties to be heard and safely explored.
If it arises that one or both parties becomes unwilling to listen or respond to the other, I may consider that we need to pause or even terminate the process.
What if I have a complaint?
If you are dissatisfied with any part of the service please contact me direct.
If we cannot resolve things between us, my professional regulatory body, UK Mediation has a formal complaints procedure.
Can you help with divorce?
If divorce papers haven’t yet been served and you want to keep talking I may be able to help. Thereafter there are Mediators who specialise in divorce to whom I may be able to refer you.
How do I pay?
I have an hourly rate and can offer a discounted package by arrangement. Most disputants split the cost between them. Payment is in advance by agreement. I offer online payment by Stripe and Visa or Bank Transfer.
Peter Leanse – Now You’re Talking Mediation Service – Accredited Mediator – Data Protection Policy
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