Before we begin our process we ask everyone to sign a Mediation Agreement that gives guidelines that support the process of Mediation. 

These are the core undertakings that we agree to:

  • Mediation is confidential. There is a joint undertaking not to discuss what may be said by others, make recordings or post comments on social media.  It’s important that everyone feels they can speak freely, secure in the knowledge that what they say won’t go any further.  We agree that whatever is said in a Mediation room  stays there, unless explicit consent is given to share with a third party.
  • Mediators undertake to be impartial – they do not take sides. The Mediation Agreement authorises Mediators to intervene as necessary to remind participants of the guidelines they have agreed to in order to keep channels of communication open.
  • Entering into a Mediation process  is voluntary.  It’s your process and you are free to withdraw at any time. All participants enter mediation on their own responsibility The whole Mediation process is legally privileged; what we say is not admissible as evidence in any Court action.
  • The  only circumstance in which disclosure could be sanctioned would be an issue of professional conduct or of legal safeguarding.

The first session is payable in advance.  If a mediation booking is cancelled with at least 24 hours notice (with no wish to reschedule) a full refund will be payable.  Where withdrawal from a booking comes with less than 24 hours notice any refund will be at my discretion – there may be a proportional charge to cover preparation time spent.

A decision will be needed whether to keep talking independently or to continue the Mediation process with me with a view to  reaching a written agreement.

If there is a consensus that more Mediation is needed I will be pleased to continue working in person or online. 

Sometimes no agreement is possible through Mediation alone and another course of action may be considered.

It may be necessary to allow some time to pass.If matters are not settled, what is the best alternative?

I don’t currently offer individual conflict coaching.

If you are dissatisfied with any part of the service please contact me direct.

If we cannot resolve things between us, my professional regulatory body UK Mediation has a formal complaints procedure.

Please contact me direct to explore “pay what you can” arrangements  

Peter Leanse  –  Now You’re Talking Mediation Service  –  Accredited Mediator  – Data Protection Policy

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